The Value of Pinpoint, Told by a Director of Facilities

As the Director of Facilities, my job is to keep the hospital running, safely, reliably, and without interruption. My team maintains the infrastructure that makes patient care possible. We respond to failures, handle emergencies, and keep environments functional around the clock. Facilities staff work everywhere most people never see: mechanical rooms, basements, rooftops, utility corridors, stairwells, and parking structures. Very often, they’re working alone in the most isolated parts of the campus.

Since implementing Pinpoint, I have far greater confidence that if one of my technicians faces a threat or emergency, they can get help immediately, no matter where they are.

Why Pinpoint Matters for Facilities Operations

I’m responsible for the buildings, but I’m even more responsible for the people who maintain them. Before Pinpoint, our safety options didn’t always match the reality of facilities work. Radios don’t reach everywhere. Cell phones fail in basements. And after-hours call-ins are inherently higher risk. Pinpoint changed that. It gives our facilities team reliable protection across the entire campus, not just on clinical floors.

Campus-Wide Protection Beyond the Clinical Floor

Facilities work doesn’t happen at desks or nursing stations. It happens in the blind spots of the hospital. Pinpoint works where my team works. It provides coverage in dead zones like basements, tunnels, and mechanical spaces where cell signals are weak or nonexistent. If a technician needs help in a vast utility area, responders receive precise location information, not just a building name or a general floor. It’s also hands-free and simple. My team is often on ladders, carrying heavy tools, or wearing PPE. They can’t stop to fumble with a phone or radio during a crisis. With Pinpoint, help is always one button press away. And during nights, weekends, and emergency call-ins, when staffing is light and risks are higher, Pinpoint ensures that help is always accessible.

The Strategic Power of Two-Tier Alerts

Facilities incidents don’t always start as emergencies. Pinpoint’s two-tier alert system allows staff to request the right level of support before situations escalate.

• De-escalation alerts allow a technician to quietly request assistance if they encounter an aggressive individual, feel unsafe entering a restricted space, or sense that a situation could turn problematic. That early intervention helps prevent injuries and keeps minor issues from becoming major disruptions.
• Panic alerts are critical when situations turn dangerous, whether it’s physical aggression, a medical emergency, or an incident in an isolated area. The panic alert brings security directly to the staff member’s exact location without delay or confusion. That speed matters when help is far away.

Why Privacy Matters to My Team

Facilities staff move constantly across the campus. I have no interest in monitoring their every step or tracking productivity. That kind of surveillance destroys trust and morale. One of the reasons Pinpoint has been so well received is its non-tracking design. Location is shared only when a staff member actively requests help. There’s no continuous monitoring and no sense of being watched. That respect for autonomy matters to skilled tradespeople. Because they trust the system, they use it, and that’s what keeps them safe.