The Value of Pinpoint, Told by a Security Officer

As a hospital security officer, my job is to protect the people who care for our community. Nurses, techs, providers, patients, and families all rely on us to keep the environment safe so they can focus on healing. Healthcare security is different from any other type of security work. Incidents are unpredictable. Emotions run high. Patients may be confused, disoriented, or frightened. Family members can become overwhelmed. A situation can go from calm to critical in seconds, and those seconds matter.

Since we started using Pinpoint, the way we respond has fundamentally changed.

How Pinpoint Changed Our Response

Before Pinpoint, responding to calls often felt like guesswork. Overhead announcements, vague room descriptions, or rushed radio calls left too much uncertainty. We’d reach the correct floor but the wrong room, or search hallways trying to locate the actual issue. That delay those extra moments spent searching was one of the most dangerous parts of the job. Now, when an alert comes through Pinpoint, I know exactly where to go.

Room-Level Accuracy Makes All the Difference

Pinpoint gives us precise, room-level location accuracy. Not just the unit. Not the hallway. The exact room. That accuracy changes everything:

• No searching, no second-guessing. We’re directed immediately to the correct location.
• Better officer safety. Walking into a situation blind is dangerous. Knowing where we’re going allows us to plan our approach.
• Faster support for staff. Those saved seconds can prevent injuries, de-escalate situations, or stop an incident from becoming something much worse.

The Two-Tier Alert System Helps Us Respond the Right Way

Not every situation requires a full security response. Sometimes a nurse just needs backup before things escalate. Pinpoint helps us match our response to the level of need.

• De-escalation alerts send a quiet, discreet signal. This tells us that staff need local support, not an emergency response. Often, another clinician or unit leader can step in and stabilize the situation before security is even needed.
• This prevents unnecessary escalation and strengthens trust between security and clinical teams.
• Panic alerts mean something very different. This is a clear, unmistakable signal that immediate help is required. When that alert comes through, we know exactly where to go and that speed matters.
• This two-tier system shows that Pinpoint wasn’t designed just for emergencies it was designed for real healthcare environments, where early intervention often prevents violence.

Stronger Trust Between Security and Staff

One of the biggest challenges in hospital security is building trust with clinical teams. Pinpoint helps close that gap. Staff trust that we’ll arrive at the right place quickly. We trust that they’ll reach out early when something feels off. That mutual confidence creates a culture of safety, not just reactive enforcement.

Why Privacy Matters for Security, Too

Some safety systems rely on continuous staff tracking. In my experience, that kind of surveillance creates tension and hesitation. People become less willing to use the very tools meant to protect them. Pinpoint takes a different approach. There is no constant tracking. We only see a staff member’s location when they intentionally press the button. The focus stays on the incident, not on monitoring individuals.

That makes staff more willing to use the system, and that makes the hospital safer for everyone, including security.

What Pinpoint Means for Me as a Security Officer

Pinpoint doesn’t just help us respond faster, it helps us respond smarter. It keeps my team safer. It keeps clinical staff safer. It helps prevent incidents instead of just reacting to them. And it gives everyone in the hospital confidence that help will arrive exactly where and when it’s needed. When our hospital invested in Pinpoint, they didn’t just improve safety, they strengthened the partnership between security and clinical care. It allows me to do my job with precision and purpose, knowing every response is backed by technology built for the realities of healthcare.