Pinpoint Featured in HBO Max’s One South: Portrait of a Psych Unit
HBO Max recently released a two-part documentary series, One South: Portrait of a Psych Unit, which gives an unfiltered look inside the One South unit at Zucker Hillside Hospital in Queens, New York. The series follows young adults receiving inpatient psychiatric care and the dedicated staff working with them. Viewers see the daily realities of mental health treatment, including group therapy sessions, individual counseling, moments of progress, and the constant attention required to keep patients and staff safe.
About Zucker Hillside Hospital
Part of the Northwell Health system, Zucker Hillside is a nationally recognized leader in behavioral health. Its One South unit provides intensive inpatient care for young adults, combining advanced treatment programs with a secure environment designed to protect both patients and staff.
Pinpoint’s Presence on Screen
Throughout the documentary, the nurses and staff are wearing Pinpoint ID badge holders, discreet wearable safety devices. These badges are more than simple identification; they are the core of Pinpoint’s system, allowing staff to silently signal for help and immediately share their location when a situation begins to escalate.
At the end of Episode One, viewers witness the Pinpoint system in action. The alarm system heard during a real-time incident is powered by Pinpoint, demonstrating how quickly help can be summoned and how precisely staff can be located. For most people, the mechanics of a hospital safety system remain behind the scenes. One South offers an unusually clear window into how this technology operates in the real world under real pressure.
A Rare Inside Look
It is uncommon for hospital security measures to be shown this openly. Pinpoint devices are designed to be nearly invisible to patients and visitors, activating only when needed and protecting staff without broadcasting their presence. The documentary provides a candid view of the exact environment where the system is deployed and captures the way it functions during critical moments, something that is rarely shared with the public.
For viewers, it is an authentic demonstration of how technology supports the people who provide care. For us, it is a reminder of why Pinpoint exists: to give clinicians a silent, reliable way to request help so they can stay focused on their patients while knowing their own safety is protected.
Author:
Jordan Belous
Chief Marketing Officer of Pinpoint North America, where she leads marketing strategy, brand development, and digital growth initiatives. She earned a Bachelor of Science in Allied Health with a concentration in physical therapy sciences from the University of Tampa, bringing a unique interdisciplinary perspective that blends healthcare knowledge with modern marketing strategy.
Jordan writes about workplace violence prevention in healthcare, nurse safety, staff wellbeing, and emerging healthcare technologies that support frontline teams. Her work explores how hospitals and behavioral health facilities can build safer environments, reduce burnout and turnover, and implement safety systems that protect staff while preserving trust and dignity.
She is also the Chief Executive Officer of Whip Pediatric Cancer, a nonprofit dedicated to supporting children battling cancer and raising awareness and funds for pediatric cancer. Through her work with Whip, Jordan regularly visits pediatric cancer patients in hospitals and spends time alongside patients, families, and the clinicians who care for them. These experiences place her directly beside nurses and healthcare teams every day and reinforce her belief that the people providing care deserve to feel just as safe as the patients they serve.
Her experiences with Whip and her work at Pinpoint are closely connected, both driven by her deep respect for nurses and frontline healthcare workers. Seeing firsthand the compassion, resilience, and critical role nurses play has strengthened her commitment to advocating for safer healthcare environments and ensuring that those who dedicate their lives to caring for others have the protection and support they deserve.