A nurse call system that becomes a lifeline on every patient's wrist
The Wrist PIT (Personal Infrared Transmitter) lets patients call for assistance at any time, even when they are away from their bed. Worn on the wrist, it gives service users independence while keeping them safe.
A wrist-worn call button built for patient safety
The Wrist PIT nurse call system is a compact, lightweight duress device that patients wear on their wrist using a 25mm antimicrobial strap. When they need help, they simply press the clearly labelled “CALL” button. The system instantly alerts nursing staff to the patient’s exact location, no matter where in the facility the patient is at the time.
A two-colour LED on the device gives patients and staff instant feedback: green means the call has been sent and the battery is in good health, while red signals that the battery needs to be replaced soon. This keeps the device ready and dependable at all times.
Active & healthy
Battery low
Designed for How Care Happens Across Healthcare Settings
With over 30 years of experience in healthcare safety, Pinpoint builds solutions designed for real care environments, helping providers improve response times, visibility, and overall patient safety across departments and patient care settings.
The Gap Between Patient Movement and System Coverage
Patients don’t stay in one place, but most patient nurse call systems are built around fixed locations, creating gaps in communication when patients move beyond the bedside.
Why Traditional Nurse Call Systems Leave Patients Without Coverage
Understanding the Limits of Traditional patient Call Systems
Most patient nurse call systems are built around fixed locations. The moment a patient moves – to the hallway, bathroom, or shared space – that communication breaks down.
Limited Access to Help Beyond the Bedside
Patients cannot access a nurse call button when they move to hallways, bathrooms, or shared spaces, leaving them without a way to request assistance during critical moments.
Delayed Response When Patients Are Mobile
When patients are outside fixed coverage areas, alerts may be delayed or missed, increasing the time it takes for staff to respond.
Gaps in Visibility Across Patient Movement
Care teams lack real-time awareness when patients move beyond monitored zones, making it harder to respond quickly and consistently.
Patient nurse call system re-imagined.
The standard for wearable patient safety across the US
Every detail of the duress button has been shaped by the realities of healthcare and care home settings, from hygiene requirements to ease of use under pressure.
Instant alert, any location
Patients do not need to be near a fixed wall button. The Wrist PIT works anywhere within the facility, allowing patients to move freely.
Antimicrobial wrist strap
The 25mm strap is treated with Biomaster antimicrobial protection, reducing the spread of bacteria in clinical environments.
LED reassurance feedback
A clear green or red light tells the patient their call was received and confirms the battery status at a glance, with no guesswork.
Compatible with existing nurse call systems
The Wrist PIT works with your current Pinpoint legacy system, including fixed wall buttons and display units. No full system replacement is needed.
Simple one-button operation
The large membrane button is clearly marked and easy to press, making it accessible for elderly patients or those with limited dexterity.
Battery low warning
Once the battery drops below a safe level, the LED flashes red continuously until replaced, so the device is never unknowingly out of service.
Centralized call management
An LCD panel located in the nurses' station will display all active patient calls. Multiple displays can be used in other locations if required.
Send alerts to your PC or laptop
Our PC Alert software will securely route patient-nurse calls to any computer. The computer can be located anywhere as long as you have access to the internet.
A lifeline between patients and nurses.
There’s a certain comfort level that patients get knowing help is available at the push of a button. And perhaps more importantly, it provides patients with a lifeline in the event of an emergency. That’s why patient nurse call systems are required by state codes and mandated by the Joint Commission. Traditional nurse call systems provide a rudimentary way for a patient to request help from their bed. Because of their limited functionality, these systems tend to be frustrating to your patients and your staff.
A better experience for your patients & staff.
Our technology improves communication between patients and nurses. With more ways to call for help and more ways to receive alerts, your staff will be happier and more effective. Your patients will be safer, and your patient satisfaction and experience scores will improve. It also helps ensure requests are not missed as patients move throughout the facility, giving staff better visibility into patient needs across different care areas.
A Lifeline Between patients and Nurses
Patients feel safer
Patients feel safer knowing help is one button away. The Wrist PIT puts that button on their wrist, not just at their bedside. When a patient falls in a bathroom or hallway, fixed wall buttons offer no protection, which is why state codes and the Joint Commission mandate patient nurse call systems. Traditional systems rely on fixed buttons, but the Wrist PIT closes the gap.
A better experience for your staff
Our technology improves communication between patients and nurses. With the Wrist PIT, patients have more ways to call for help, and staff receive alerts on displays, pagers, or mobile devices. Your staff will be happier and more effective. Your patients will be safer, and your patient satisfaction and experience scores will improve.
Improved Response Times
Staff reach patients faster, whether in rooms or corridors
Higher Patient Satisfaction
Patients feel safer and more supported throughout their stay
Compliance Confidence
Meets Joint Commission standards and state-level requirements
From button press to staff response in seconds
Patient initiates a request
The patient presses a wearable device or a nurse call button, whether they are in their room, hallway, or another area within the facility.
The system identifies the location
The request is associated with the patient’s location, giving staff immediate context about where assistance is needed.
Alerts are sent to staff
Notifications are delivered through configured channels, including mobile devices, visual indicators, or audible alerts.
Staff respond to the request
Care team members can quickly acknowledge and respond, without relying solely on a central station.
Activity is recorded and tracked
The system logs requests and responses, allowing teams to review activity and understand response patterns.
Patient presses the CALL button on their wrist
The patient presses the large membrane button. The green LED lights up to confirm the call has been sent. The patient does not need to point the device at anything.
The signal is picked up by the nearest receiver unit
Receiver units fitted in the ceiling pick up the infrared signal from up to 10 metres away. They are spaced no more than 20 metres apart across the facility, ensuring full coverage.
Staff are alerted with the exact location
Display units, pagers, mobile apps, and PCs all show the patient's precise location and the nature of the call. Staff are alerted in under 85 milliseconds from the moment the button is pressed.
Staff respond and reset the call
Once the situation is handled, the call is reset from the display unit or via the app. Every call is automatically logged with location, time and date for review.
How the Pinpoint Patient Call System Works
Patient initiates a request
The patient presses a wearable device or a nurse call button, whether they are in their room, hallway, or another area within the facility.
Alerts are sent to staff
Notifications are delivered through configured channels, including mobile devices, visual indicators, or audible alerts.
Activity is recorded and tracked
The system logs requests and responses, allowing teams to review activity and understand response patterns.
The system identifies the location
The request is associated with the patient’s location, giving staff immediate context about where assistance is needed.
Staff respond to the request
Care team members can quickly acknowledge and respond, without relying solely on a central station.
Suitable across a range of care settings
Hospitals
Patients on general or specialist wards can call for help even when they leave their bed, reducing the response time to falls and other incidents.
Mental health facilities
Supports patient wellbeing in environments where fixed call points may be limited, giving staff faster visibility of who needs assistance and where.
Rehabilitation Centers
Provides a discreet and always-accessible way for residents to request support without needing to return to a fixed room or station.
Senior Care & Assisted Living
Ensures residents can request help while moving through hallways, dining areas, or shared spaces, not just their rooms.
Designed for Healthcare Environments Where
Mobility Matters
Our patient nurse call system supports different care environments by adapting to how patients move, how staff respond, and where assistance is needed throughout the facility.
Hospitals
Supports patient movement across rooms, corridors, and departments, ensuring staff can respond quickly without relying on fixed call points.
Behavioral Health Facilities
Enables discreet communication in sensitive environments where visible or delayed alerts can escalate situations.
Rehabilitation Centers
Allows patients to move freely during recovery while maintaining continuous access to assistance when needed.
Senior Care & Assisted Living
Ensures residents can request help while moving through hallways, dining areas, or shared spaces, not just their rooms.
Product details
The Wrist PIT is a legacy device, maintained and supported for facilities with existing Pinpoint systems in place.
| Feature | Traditional System | Pinpoint Wearable System |
|---|---|---|
| Coverage Area | Limited to fixed wall units or nurse-call stations - no coverage in hallways, lounges, or outdoor areas | Full-facility coverage - indoors, hallways, stairwells, courtyards, and parking areas |
| Patient Mobility | Patient must remain within reach of a fixed call button to request help | Patient wears the device - assistance follows them freely anywhere on campus |
| Alert Types | Manual button press only - no passive detection or silent alerts | Panic button, silent duress, de-escalation alerts, and configurable notification routing |
| Analytics | Basic event logs with limited visibility into patterns or response times | Real-time dashboards, incident trend analysis, and response-time reporting by unit |
| Access to Assistance | Staff must be in the same room or rely on overhead paging — slow and disruptive | Instant push notification to the nearest available staff member with precise location |
| Specification | Detail |
|---|---|
| Device type | Wrist-worn Personal Infrared Transmitter (PIT) |
| Intended users | Patients and service users |
| Activation method | Single membrane button labelled "CALL" |
| Signal type | Infrared (no Wi-Fi or radio frequency used) |
| Call type | Patient Call |
| LED indicator | Green (active, battery healthy) / Red (battery low) |
| Wrist strap material | 25mm antimicrobial strap with Biomaster protection |
| System compatibility | Pinpoint legacy system (backward compatible) |
| Signal range | Up to 10 metres from ceiling receiver unit |
| Response speed | Under 85 milliseconds from activation to display |
| Part of series | Legacy Devices range |
Trusted By Healthcare Teams Worldwide
Give your patients the security of knowing help is always close
Speak to the Pinpoint team about adding the Wrist PIT to your existing system, or find out more about our full range of patient and staff safety devices.
Improving Safety Through Better Communication and Response
Healthcare environments rely on timely communication and clear visibility. Learn how the right system can support staff, improve response, and reduce gaps in patient care.
Frequently Asked Questions
The Wrist PIT is designed as a wearable extension to your current Pinpoint legacy system. It works alongside fixed wall buttons and display units. No full system replacement is needed. Patients simply press the CALL button on their wrist, and the alert is routed through your existing infrastructure.
Fixed buttons only work at the bedside. A wearable system like the Wrist PIT allows patients to call for help wherever they are, including hallways, bathrooms, gardens, and communal areas. This reduces gaps in communication and helps staff respond faster when patients are away from their bed.
Yes. Pinpoint's wearable nurse call system is designed to meet the communication and response requirements associated with Joint Commission standards and state level regulations. It supports both patient safety and staff protection in healthcare environments across the United States.
Traditional call buttons are mounted on walls or bedsides. The patient must be physically near that fixed point to request help. The Wrist PIT removes that limitation. It stays on the patient's wrist, so assistance follows them anywhere within your facility.
Yes. It is suitable for hospitals, care homes, mental health facilities, and residential rehab centres. Any environment where patients move beyond the bedside and still need access to assistance will benefit from the Wrist PIT.
The system records key details for every call, including when the request was made, where it originated (exact location), and when it was reset. This gives care teams better visibility into response activity across your facility. All data is logged automatically for review.