Why CNOs love Pinpoint

Don't panic, de-escalate

Workplace violence poses a significant threat to the well-being of nurses, both physically and emotionally. As frontline caregivers, nurses are particularly vulnerable to various forms of violence, including verbal abuse, physical assaults, and threats from patients and visitors. To combat the problem, many healthcare facilities have implemented panic alarm systems. Unfortunately, this has done very little to stop workplace violence. As a CNO, you are most likely aware of the shortcomings of traditional panic button systems.

The Pinpoint system was designed by a hospital engineering team. After gathering insight from nurses, we understood that panic buttons alone were insufficient. What was lacking was a mechanism for nurses to seek assistance from coworkers on their unit before an aggressive individual escalated into a violent one. That’s why our solution incorporates two distinct buttons: one to activate your de-escalation protocol and one to trigger your emergency protocol.

Benefits to Your Nurses

  • Preventing Violent Behavior: De-escalation methods aim to prevent violent outbursts. By intervening early, nurses can defuse potentially dangerous situations before they escalate into physical harm.
  • Avoiding Restraints: Restraints and seclusion can be physically and emotionally traumatizing for patients and staff. De-escalation provides an alternative, reducing the need for such restrictive measures.
  • Reducing Patient Anger and Frustration: When nurses skillfully de-escalate tense situations, patients experience less anger and frustration. This contributes to a more positive care environment.
  • Enhancing Staff-Patient Connections: Effective de-escalation fosters better communication between nurses and patients. It helps build trust and rapport, leading to improved patient outcomes.
  • Empowering Patients: De-escalation enables patients to manage their emotions and regain personal control. It promotes feelings of hope, security, and self-acceptance.
  • Eliminates Panic Button Hesitation: Gives nurses a way to call for help without causing a major commotion.

Benefits to Your Organization

  • Lower Turnover: Fear of workplace violence often leads to dissatisfaction and thoughts of quitting. Implementing Pinpoint’s solution can improve staff retention by creating a safer environment.
  • Positive Organizational Culture: A commitment to de-escalation reflects the hospital’s dedication to compassionate care. It sets a tone of empathy, respect, and patient-centeredness, which resonates throughout the organization.
  • Reduced Staff Absenteeism: Workplace violence can cause physical and emotional trauma, leading to increased sick days and absenteeism. A violence-free workplace promotes staff well-being and reduces absentee-related costs.
  • Improved Staff Retention: A safer work environment contributes to staff satisfaction and retention. High turnover rates due to workplace violence can be costly in terms of recruitment, training, and productivity losses.
  • Better Patient Satisfaction Scores: Reduced workplace violence can lead to improved quality of care. When healthcare workers feel safe, they can focus better on patient care, which can enhance patient satisfaction and outcomes.
  • Improves Productivity: Violence disrupts normal work routines and reduces employee productivity. Staff members who feel unsafe or anxious are less likely to perform at their best. A violence-free workplace fosters higher productivity and engagement.

FAQs by CNOs

Is the response local?
Yes, when the de-escalation button is pressed, it triggers a localized response to coworkers on the same floor. This approach effectively reduces panic alarm hesitation. Nurses tend to feel more at ease calling for help when their colleagues within the same unit respond, rather than relying solely on the emergency response team.
How will it impact the patients?
De-escalation training equips healthcare staff to handle patient agitation more effectively. Calmer interactions lead to reduced anxiety for patients. Patients feel respected and understood, enhancing their overall well-being.
Will the badges always be on the individuals?
Our solution is an ID card holder. Since staff members require their ID cards for building entry, this guarantees that the essential tool for addressing workplace violence is always within reach.
What training is required for staff?

We provide comprehensive training sessions, equipping them with the necessary skills to operate the system seamlessly.

How does the implementation of this system affect overall morale?

Because nurses have a reliable means to summon help, their overall morale experiences an uplift. Feeling safe and secure at work contributes to a more fulfilling and positive attitude.

How well does the system integrate with our existing workflows and measures?

Our solution is highly adaptable and can seamlessly integrate with other existing systems. Whether you’re looking to connect it with your current workflow, incorporate data from other sources, or enhance functionality, we’ve designed it to be flexible and cooperative.

Can we anticipate an enhancement in patient satisfaction scores with the implementation of this system?

Patient satisfaction scores tend to improve when healthcare staff are equipped with de-escalation tools to summon help during workplace violence incidents. When staff members feel safer and more secure, they can focus better on patient care.

Does it decrease absenteeism?

Workplace violence incidents can result in physical or emotional harm to staff. By minimizing violent incidents, absenteeism related to injuries or trauma may decrease.

Is it union friendly?

Yes, Pinpoint does not track nurses’ whereabouts. It respects privacy and does not infringe on union-related concerns..

Is it ligature resistant?

All of Pinpoint’s hardware and lanyards are ligature resistant and comply with life safety standards.