Workplace Violence
Technology for Residential Rehabilitation Centers

Workplace violence in residential rehabilitation centers is a serious problem

Healthcare and social assistance workers have an 8.2% overall workplace violence incident rate, with much higher incident rates recorded in Residential Rehabilitation Centers. Not all addicts are violent, however the association with drugs and violence is strong enough that almost everyone who works in a Residential Rehabilitation Center has dealt with a patient who is angry or frustrated which leads to violence.

Your staff deserves to feel safe

Up to three-quarters of people who begin substance abuse treatment report that they have engaged in violence such as physical assault, and there is a perception that such people have difficulty controlling their emotions and are more likely to act impulsively. As per Maslow’s Hierarchy of Needs, safety and security are fundamental needs for all humans. If your staff doesn’t feel safe, it will adversely affect their interactions with patients, their productivity, and their overall mental well-being.

Traditional panic buttons aren't effective due to panic button hesitation

Panic Button Hesitation

noun · [pan-ik buht-n hez-i-tey-shun]

“The delay or reluctance that may occur before someone presses a panic button.”

You might think using a panic button is the best way to get help. Unfortunately, people hesitate before they press their panic button. Panic button hesitation, or delay in help-seeking, refers to the time elapsed from the first sign of a person in distress to when help is sought. This phenomenon can be influenced by several factors. These factors can contribute to significant delays in seeking help, potentially exacerbating the situation:
Embarrassment

People may feel embarrassed if it turns out to be a false alarm. They may feel like they made a mistake, caused an unnecessary disturbance, or feel self-conscious about being the center of attention.

Fear of Consequences

People may fear being reprimanded or being questioned by management.

Fear of Overreacting

People want to be viewed as capable of handling situations on their own. They don't want to be viewed as someone who overreacts. 

Personal Image

Individuals want to be viewed as competent and capable of handling situations on their own.

The Boy Who Cried Wolf Effect

If an individual has previously raised false alarms, they might hesitate to seek help during an incident out of fear it may be another false alarm. It will reinforce their image of being the boy who cried wolf. 

De-escalation buttons eliminate panic alarm hesitation

A de-escalation button is a game changer because your people will feel comfortable using it at the first signs of aggression. That’s because the response to the de-escalation button will come locally from peers on their unit. Your staff will feel safer knowing that if they press their button a co-worker will come to their location to help calm things down before the situation escalates.

Since people will press their button at the first signs of aggression, there will be plenty of time to stop a violent attack from happening. Rather than responding to an attack, this tool empowers your team to prevent it from occurring in the first place.

Why pinpoint is a game changer in behavioral health facilities

Good for your Patients

  • Avoidance of restraints and seclusion
  • Reduces agitation and anxiety
  • Minimization of trauma

Good for your Staff

  • Protects them from strangulation (ligature resistant hardware and triple breakaway lanyards)
  • Allows staff to summon their BERT
  • Optional q15 function can be added to the system for patient safety checks
  • Preservation of staff mental health
  • Documentation
  • Improves morale

Good for your Bottom Line

  • Reduces turnover
  • Enhanced productivity
  • Better staff-patient interaction
  • Reduced absenteeism

Logging, reporting & analytics

1

Utilization reports

Compliant with Joint Commission & OSHA Guidelines

Reportable incident documentation